Yes, a packing slip/invoice is always included with your order.
Support Email
You may have entered an incorrect email address or there may have been connection issues during the checkout process.
Sometimes the email can also end up in the spam folder.
Please also keep in mind that it may take up to 24 hours before you receive the confirmation.
If you cannot find anything there and the confirmation has not arrived after 24 hours, please feel free to contact our customer care and we will resend the confirmation to you.
Did you accidentally enter an incorrect address?
After placing your order, cancellation is no longer possible.
We work hard to process and ship your order as quickly as possible.
As soon as your order has been placed, it is immediately included in the processing workflow. In many cases, your order is already too far along in this process by the time we receive and can handle your cancellation by email.
Therefore, cancellation is not possible.
The best option is to wait until your package has been delivered. If you do not wish to keep the products, you can then return them in accordance with our return policy.
Please note: Never refuse a delivery at the door, as this may result in the loss of your order.
Do you have any questions about this process? Please feel free to contact our customer service via info@glamnailsprofessional.nl.
Guest order
If you place an order as a guest, you will receive an order confirmation by email after completing your purchase. All ordered items are listed there. Unfortunately, it is not possible to view the order directly via our account page.
Customer account
If you place an order while logged in, you will first receive an order confirmation by email.
You can also find your complete order history in your customer account under “My orders”.
Not logged in
If you placed an order without being logged into your customer account, it will be treated as a guest order.
Yes, a packing slip/invoice is always included with your order.
Yes, we offer Klarna, which allows you to pay safely and conveniently afterwards. During checkout, you can choose how you would like to pay. This can be after 30 days or in instalments.
We attach the utmost importance to your security when it comes to payments.
Your personal details are transmitted in encrypted form so that they cannot be read by third parties. In addition, our website is 100% SSL secure and verified.
Your payments are processed via a specially secured and certified payment partner.
You will always be refunded via the same payment method you used to place your order. The refund of a return can be expected within 14 working days after we have received it.
You can easily enter your voucher in the discount code/gift card field during checkout.
Click on “redeem” and the discount will be applied automatically.
You can order gift vouchers at any time in our online shop. Click here for gift cards.
You can choose between a voucher of 25 euros, 50 euros, 100 euros and 150 euros.
The gift card will then be sent directly to your email address.
Our digital gift cards have no expiry date. You can therefore redeem them whenever you like.
Lifting often occurs due to:
These are common beginner mistakes and are easy to fix.
Feel free to send us photos of your nails with the product applied, and we’ll give you targeted advice to improve this.
Thinner than most people initially think. A layer that is too thick is one of the most common causes of problems.
Are you unsure if you’re applying it too thick? You can send photos to our support team. We’re happy to take a look and give personal advice.
A slightly sticky layer is normal and part of the product. If it remains soft or flexible, the gel is usually not cured long enough or has been applied too thick.
Our support team is happy to help assess what exactly is happening and how to resolve it.
No, the lamp only works with the cable connected. This is normal and not a defect.
Do you have doubts about how your lamp is working? Feel free to contact us and we’ll check it together with you.
Our products are designed for home use, but we understand that the first application may take some practice. That’s why personal guidance is a standard part of your order.
Do you have questions, doubts, or is something not working right away? Our support team is happy to take a look with you so you can achieve the best result.
Yes. polygel is suitable for beginners, with the note that the first application can be a learning process. This is completely normal and comparable to a first salon treatment.
That’s why you can always count on personal guidance from our support team. You don’t have to figure it out on your own.
Many customers find that the result is not yet perfect after the first time. In most cases we see that it already goes significantly better with the second application.
99% of our customers achieve beautiful results within 1–2 applications. Do you have questions or doubts about your technique? We’re happy to help you personally.
Would you like to exercise your legal right of withdrawal and receive a full refund? The following conditions apply:
Please note: used or opened cosmetic products cannot be returned for hygiene reasons.
Yes. At Glamnails Professional, personal guidance is part of the product. Within 30 days you can always contact our support team for help, advice and guidance.
Photos help us provide targeted advice. This way we can see what is happening and tell you exactly what you can adjust.
We don’t ask for this to check up on you, but to help you as best as possible.
At Glamnails Professional, we believe that beautiful nails are achievable for everyone, provided you receive the right guidance. That’s why we offer a 100% satisfaction guarantee on your first order.
We want you to fall in love with your nails, and this works for 99% of our customers within 1–2 applications.
Does it not work right away for you? No worries, you’re not alone.
Our satisfaction guarantee is focused on guidance and solutions, not on “trying and returning”.
This means:
Based on this, we will look together for the best solution, for example:
The satisfaction guarantee is mainly intended for you if you:
Have you already decided that you want to fully return the order? Then our regular return policy applies.
This is often caused by using too much product or because filing still takes some practice.
We’re happy to help you with this. With photos, we can clearly point out where you can improve for a smoother result.
Colours may appear different due to:
This is normal with gel products. Unsure if another colour would suit you better? We’re happy to help you find a suitable alternative.
That’s frustrating, and you’re certainly not the only one experiencing this. In this case, we always first look together at what might be going wrong and how we can help you.
Our satisfaction guarantee is based on personal guidance. If this does not lead to the desired result, we’ll work together to find a suitable solution.
Delivery times per country
We offer worldwide shipping including track & trace.
Please note: Delivery times are estimates and may vary due to customs clearance or local postal services.
See below how the complete process works after placing your order.
If tracking shows the parcel as delivered but you have not received it, please check with neighbours or a pickup point.
If the shipping status has not changed for seven days, please contact our customer care team. Before this period has passed, shipping partners do not accept investigations for “lost” parcels.
Once the payment has been received, we process your order on working days within a maximum of 24 hours and hand it over to one of the carriers.
Yes, as soon as your order has been shipped by us, you will receive an email with a tracking number and a tracking link.
Via this tracking link you will enter our Sendcloud tracking portal, where you can carefully follow the status of your order. You can also copy the tracking code and track your parcel directly with the relevant carrier on their website or through their app and receive notifications.
We have noticed that some delivery drivers have stopped leaving a “pickup notice”, or simply forgot to do so.
In most cases, the shipment is at your local post office or has been delivered to one of your neighbours, so we always ask you to check this first.
It also often happens that your order is still delivered within 5 days. This may be due to internal delays. It is rare for your package to get “lost”. So please allow a few more days.
If you no longer receive any updates via the tracking, please contact our customer care.
In exceptional cases, it may happen that a product is missing. Of course, it can happen that a packer makes a mistake. It is also possible that the package arrived damaged and that a product may have been lost during transport.
In both cases, please contact our Customer Care team and we will resolve this as soon as possible.
Worldwide FREE shipping from €40/$40. Below this amount we charge €4.95/$4.95 in shipping costs.
The costs are calculated based on the value in your shopping cart. Digital gift cards do not count toward the required minimum order amount, as they are essentially delivered to your mailbox for free. The calculation takes place after all discounts have been deducted.
As soon as we have handed your order over to our shipping service, you will receive a shipping confirmation by email.
In this email you will find your tracking number, which you can use at any time to track your shipment in our systems or directly on the shipping service’s website.
You can also click here to track your order right away.
No worries, via the tracking information you can always see if your package was, for example, delivered to your neighbours or to a post office.
All updates about this can be found on the track & trace page. If you see that the package is being returned to us, please contact us and we will gladly check if we can deliver the package to you again free of charge.
